High customer expectations mean your business to business (B2B) ecommerce platform must be flexible. As B2B ecommerce matures organizations are becoming more customer centric. This means customer needs throughout their purchasing journeys must be prioritized.
For many organizations this involves expensive customizations and adaptations for third-party extensions. Many don’t realize there’s a simpler way to improve customer service that also saves both time and money.
Cloudfy is a leading software a s a service (SaaS) ecommerce platform designed from the very beginning for complex B2B sales. It’s comprehensive suite of features supports seamless customer self-service that improves conversion rates.
Full integration with leading enterprise (ERP) systems like Microsoft Dynamics, SAP and NetSuite simplifies processes and supports automation.
You can launch a tailored B2B ecommerce portal in a matter of weeks, rather than months or even years. You’ll pay a one-off set up fee and then a straightforward monthly license fee. There’s no need to worry about managing the technology, security updates or maintenance. It’s all done for you in the cloud by B2B ecommerce experts.
For easy customer support Cloudfy also provides apps for your sales reps and customers with barcode scanning, notifications and alerts.
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Pre-built integrations and extensions enhance the capabilities of your B2B ecommerce platform. They are tried and tested so they’ll work effectively and reliably without extra development costs.
They range from trusted back-office solutions to connectors for leading marketplaces like Tradeshift and Walmart. Each one can enhance your customers’ online experiences and give you a competitive advantage. You can take your marketing to greater heights to attract new customers who’ll become loyal ambassadors for your business.
Better business intelligence
With Power BI business analytics you can create interactive visualizations and valuable business insights in real time. You don’t need technical expertise thanks to its user-friendly interface. You can also combine it with other applications for even more powerful analytics to support data-driven decisions and drive growth.
Stronger customer relationships
You can benefit from the power of market leading customer relationship management (CRM) tools like Microsoft Dynamics CRM. You’ll outshine your competitors from day one. Streamlined order processing, high quality sales leads and outstanding on-boarding processes for new customers are just the beginning. Alternatively, you might want to improve efficiency with full suite CRM, supply chain management and financial integration from Arvato.
Enhanced product catalogs
There’s no need for data silos and overnight synchronization of product information with Akeneo. This popular open-source product information management (PIM) system takes the pain out of centralizing and managing your product data. You can showcase high quality and useful product content to increase online sales.
Improved procurement
You can become part of the procurement solution for your larger customers with PunchOut catalogs inside their own purchasing systems. Buyers can browse your range and choose your products, ready to place orders when internal approvals are complete. With SAP Ariba you can also provide electronic data interchange (EDI) and automate faster and more efficient processes.
Extra payment options
Your customers will each have their payment preferences. You can meet them with world-leading options like Opayo (formerly Sage Pay), Visa’s Authorize.net or PayPal, for example. Your customers can easily complete their online transactions without clumsy redirections to external payment pages. You can securely accept multiple currencies, debit and credit cards and digital wallets and have reliable analytics. There are even tools to help you meet your tax, regulatory and compliance requirements.
Simplified order processing
Centralized inventory management and improved order visibility with tools like Fluent Commerce or Redledge improve customer experiences. Realtime inventory visibility and automation help maintain stocks and keep customers informed, even when you have multiple warehouses.
Streamlined deliveries
If the details aren’t correct at checkout your deliveries could go astray. Accurate information about your customers’ shipping, billing and contact information simplifies fulfillment and increases customer satisfaction. With data8 validation tools addresses, bank details, phone numbers and email addresses can all be verified. You can also reduce abandoned sales with ShipperHQ to confirm delivery options and costs in real time. You’ll also have a better understanding of carrier performance, costs, and customer preferences. Integration with third party logistics providers (3PLs) like EC Group or UPS will help to speed up deliveries with improved order processing and data synchronization. Less manual data entry reduces errors and you can easily meet increased customer demand.
Creating your competitive advantage
At Cloudfy we’re always happy to collaborate with our clients to provide complete solutions and customizations. Our expert team can connect your B2B ecommerce platform with market leading providers. We’ll help you improve efficiency, automate workflows, and enhance customer experiences.
Let’s start the journey today.
Frequently Asked Questions
Cloudfy has many pre-built integrations and extensions to meet your business needs. As a result, a site can be launched in as little as 16 weeks, depending on your requirements.
As an API-first solution Cloudfy’s powerful application programming interface allows integration with all the major ERP and back-office systems. These include Microsoft, SAP and Sage. We’ll be happy to discuss your integration and extension requirements.
Yes, Cloudfy has delivered integrated EDI and PunchOut with many major global partners. There’s support for a wide range of document types, including orders, invoices, and shipment notifications.
