Harvest Healthcare is one of the UK’s a leading manufacturers and suppliers for quality healthcare equipment. Based in South Yorkshire, the company specializes in products designed for the community care sector at home and abroad.
Their wide range of equipment helps people maintain their comfort and independence in the community, care homes and hospitals. The product catalog includes pressure care equipment, static and active mattresses, cushions, profiling beds, and moving and handling equipment. Their 44,000 square foot warehouse houses hundreds of products and parts ready for next-day deliveries.
They chose Cloudfy for their new wholesale ordering portal because it’s purpose designed for complex business to business (B2B) transactions.
Products
Solution: B2B customer ordering portal
Integration: Sage 200
Features: Multi-level order approvals
The Challenge
Harvest Healthcare wanted a wholesale ordering portal designed for B2B transactions. To keep things running smoothly their new B2B ecommerce site needed to integrate seamlessly with their Sage 200 enterprise (ERP) system. They also needed multi-level authorizations to simplify order approvals for products and replacement parts.
Our Approach
With B2B ecommerce and ERP integration Harvest Healthcare can easily maintain online product, inventory and pricing information. All the details are extracted from the ERP system and orders are returned immediately for processing and fulfillment.
Customers can search the website for specific parts associated with Harvest Healthcare’s product range. For example, if a wheelchair is damaged, a customer will want to replace the broken part, not the whole chair. A parts finder tool speeds up the process, helping them search quickly for the specific part they need.
When customers are ready to place their orders Harvest Healthcare can now streamline the authorization process. Different people within customer organizations can play their part in the procurement process with automatic reminders for outstanding approval requests. For example, junior buyers might have limits on how much they can spend. Their purchase requests can pass automatically to a manager, a different department or another location. Some employees can approve all orders and others might only need to approve orders above a specified value.
The new invoice portal allows customers to view, download and pay their invoices and use their credit notes. They can simply login at a convenient time to manage all their account details online via their customer dashboard. This means the customer service team has more time to add value by handling more complex enquiries.
Sage 200 integration
Sage 200 is a popular solution for businesses of all sizes which helps to automate order processing and reduce administration. It helps you save time and money and improve efficiency.
Cloudfy has pre-built Sage integration to synchronize your B2B ecommerce site with your products, inventory, pricing, and order histories. Customers can easily view your products, place and check their orders and invoice histories in near real time.
You can almost eliminate the need for extra manual data entry, reducing the risk of errors. With your customers’ ordering information at your fingertips, you can also make better informed decisions about your business.
Results
Harvest Healthcare’s seamless online ordering and invoice payment portal improved efficiency and customer service. By allowing customers to pay easily and conveniently at times to suit them the company’s order to cash (O2C) cycle is faster too.
Find out how you can transform the ordering process for your care equipment business with online customer self-service from Cloudfy.
